Pre-sales inquiries, billing questions, technical support, or business partnerships — all can be reached via the channels below. Replies within 24 hours on business days; for urgent outages, submit a ticket and mark it "Urgent".
For general inquiries, enterprise customization, and business partnerships, please contact us by email. We reply within 24 business hours.
Please include your purpose and order number (if applicable)
After logging in, you can submit a ticket manually in the Dashboard, or use the quick feedback button on any My Machines detail page.
For WeCom or Feishu support, please specify your needs by email first.
Detailed information on connection methods, automation scripts, refunds, and billing is available in the knowledge base. We recommend checking there before contacting support.